Surviving the toxic workplace: protect yourself against coworkers, bosses, and work environments that poison your day

Why Surviving the toxic workplace can help you, the economy, and the world

Are you in a toxic company dealing with toxic co-workers?

Staff infection : the negative effects they have on a company

When human motives turn negative : know your own motives and those of others

Everyone has positives and negatives : know and accept yours and others'

Good business relationships are built on trust, honesty, and open communication

Know and align your attitude, intentions, and hidden agendas

Eliminate weasel words and escape clauses

Recognize and interpret body language

Your voice is a communication tool

Motivating your co-workers to change

Four different intentions of communication : win/win, win/lose, lose/win, and lose/lose

Four types of behavior : assertive, aggressive, passive-aggressive, and passive

Preparation for effective discussion : visualization, intention, and rehearsal

Speaking and writing, two vital keys to communication

Active listening, paraphrasing, calling a process shot, and agreeing to disagree

"The sandwich" : giving difficult feedback with care

Forewarned is forearmed : best scenario to worst scenario

Keep your expectations reasonable and your hopes high

Assertive techniques that give you power

How to deal with toxic co-workers : S.E.S.S.I.O.N. : the situation, explanation, and solution system in overcoming nuisances

The socially clueless

The work interferers

The uncommitted

The angry ones

The politically incorrect

The victims

The rescuers

The saboteurs

The politicians

The sexually suggestive

The obsessives

The addicts

The workplace environment

How to heal yourself after a confrontation

How to heal co-workers after a confrontation

What to do if you need help from HR or management

What to do if administration and HR don't do their job.