Satisfied customers tell three friends, angry customers tell 3,000: running a business in today's consumer driven world

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Author
Blackshaw, Pete
Publisher
Doubleday
Publication Date
c2008
Language
English

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Subjects

Subjects
Business
Consumer satisfaction
Customer relations
Nonfiction
Organizational effectiveness

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Contributors
Blackshaw, Pete Author
James, Lloyd Narrator
ISBN
9780385522724
038552272
9781400127313

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