First, do less harm: confronting the inconvenient problems of patient safety

The data model that nearly killed me / Joseph M. Bugajski

Too mean to clean : how we forgot to clean our hospitals / Rosalind Stanwell-Smith

What goes without saying in patient safety / Suzanne Gordon and Bonnie O'Connor

Health care information technology to the rescue / Ross Koppel ... [et al.]

A day in the life of a nurse / Kathleen Burke

Excluded actors in patient safety / Peter Lazes, Suzanne Gordon, and Sameh Samy

Nursing as patient safety net : systems issues and future directions / Sean Clarke

Physicians, sleep deprivation, and safety / Christopher P. Landrigan

Sleep-deprived nurses : sleep and schedule challenges in nursing / Alison M. Trinkoff and Jeanne Geiger-Brown

Wounds that don't heal : nurses' experience with medication errors / Linda A. Treiber and Jackie H. Jones

On teams, teamwork, and team intelligence / Suzanne Gordon

Conclusion : twenty-seven paradoxes, ironies, and challenges of patient safety / Ross Koppel, Suzanne Gordon, and Joel Leon Telles.