From the Book - First edition.
Introduction: The value of employee engagement
The first element: Knowing what's expected
The second element: Materials and equipment
The third element: The opportunity to do what I do best
The fourth element: Recognition and praise
The fifth element: Someone at work cares about me as a person
The sixth element: Someone at work encourages my development
The seventh element: My opinions seem to count
The eighth element: A connection with the mission of the company
The ninth element: Coworkers committed to doing quality work
The tenth element: A best friend at work
The eleventh element: Talking about progress
The twelfth element: Opportunities to learn and grow
An element unto itself: The problem of pay
A final note: The heart of great managing.
