1. Business writing in the digital age
3. Putting strategic ideas to work
4. Good sentences, the right words: the heart of good writing
5. The whole picture: pulling your best message together
6. E-mail: your everyday chance to build a professional image
7. Letters: they still count
8. Writing to persuade part 1: the tools and techniques
9. Writing to persuade part 2: creating business documents
10. Writing for websites and the wired world
11. Business meets the interactive world: blogging, social media and micromedia
12. Presenting yourself: résumés and elevator speeches.