Servicescapes: the concept of place in contemporary markets

The semiotics of consumer spaces : the growing importance of themed environments / M. Gottdiener

Examining the informational value of store environments / Julie Baker

Dressing for the part : the role of costume in the staging of the servicescape / Michael R. Solomon

The soul of the company store : Nike town Chicago and the emplaced brandscape / John F. Sherry, Jr.

Gorilla marketing : customer animation and regional embeddedness of a toy store servicescape / Melanie Wallendorf, Joan Lindsey-Mullikin, and Ron Pimentel

The seed of creative lifestyle shopping : wrapping consumerism in Japanese store layouts / Millie Creighton

"Friend of the bride"-and then some : roles of the bridal salon during wedding planning / Cele Otnes

Framing art : the role of galleries in the circulation of art / Annamma Joy.

Malling society : mall consumption practices and the future of public space / Ozlem Sandikci and Douglas B. Holt

Cyberculture : consumers and cybermaketscapes / Alladi Venkatesh

Brandfests : servicescapes for the cultivation of brand equity / James H. McAlexander and John W. Schouten

The wilderness servicescape : an ironic commercial landscape / Eric J. Arnould, Linda L. Price, and Patrick Tierney

Dream on : projections of an ideal servicescape / Mary Ann McGrath

Commercial activity at home : managing the private servicescape / Kent Grayson

The retailing of performance and the performance of service : the gift of generosity with a grin and the magic of munificence with mirth / Morris B. Holbrook

Customer service interaction : poor customer service and prescriptions for improvement / Dawn Iaocobucci.

Privacy as a dimension of service experience / Cathy Goodwin

Beauty salon and barbershop : gendered servicescapes / Eileen Fischer, Brenda Gainer, and Julia Bristor

Social inequality and the context of consumption : local groceries and downtown stores / Elizabeth Chin.