Ethical decision making in the hospitality industry

Ethical Principles for Hospitality Managers

Honesty

Integrity

Trustworthiness

Loyalty

Fairness

Concern and Respect for Others

Commitment to Excellence

Leadership

Reputation and Morale

Accountability

Ethical Thought

Meta-Ethics

Subjectivism

Emotivism

Cultural Relativism

Supernaturalism

Intuitionism

The Golden Rule

Normative Ethics

Utilitarianism

Social Contract Theory

Categorical Imperative

Virtue Theory

Ethical Theories and Decision Making

Consequentialism versus Nonconsequentialism

Bad Decisions

Cheating at Golf

Avoiding Negative Consequences

Analyzing Cases

Analysis

Ethics Analysis

Case Analysis Model

Case Study Analysis Example

Making Proper Employment Selections and Introduction to the Case Study

Finding the Right Management Positions

Personal Strategic Planning Model

The Freshwater Oasis Inn Case Study

Freshwater Oasis Inn Description

Freshwater Oasis Inn Organizational Chart

Freshwater Oasis Inn Management Profiles

Analysis of Freshwater Oasis Inn

Select the Best-Fit Position

Operations

Ethics and Front Office Management

Front Office

Front Desk at Freshwater Oasis Inn

State the Problem

Identifying the Stakeholders

Analysis of Possible Consequences for Gabe

Analysis of Possible Consequences for Miss Adams

Seymore Butts

Analysis of Possible Consequences for Other Employees

Analysis of Possible Consequences for Freshwater Oasis Inn.