1. The questionable future facing global retailers
2. Low-cost strategies I: key elements of a low-cost provider strategy
3. Low-cost strategies II: delivering low costs through minimizing product proliferation
4. Differentiation strategies I: effective human resource strategies
5. Differentiation strategies II: enhancing the service experience
6. Differentiation strategies III: developing and maintaining a strong private label program
7. Implementing cost-, differentiation-, and value-based retail strategies
Appendix. Individual and composite financial performance, customer service, and worker satisfaction metrics of the best-practice retailers.
