Making IT work: a history of the computer services industry

Introduction

The industry's origins

Constructing expertise : Arthur Andersen, Diebold, and Canning-Sisson, 1953-1964

Processing data : IBM-SBC and automatic data processing, 1953-1964

Programming machines : computer usage, C-E-I-R, and computer sciences, 1955-1967

Integrating systems : system development and informatics, 1955-1969

The industry's identity

Cooperating competitors : ADAPSO, 1961-1982

Managing facilities : electronic data systems, 1962-1984

Sharing time : tymshare, 1965-1984

Expanding capabilities : IBM and Control Data, 1960-1988

Brokering contractors : Gentry Inc., Phyllis Murphy, COMSYS, and the NACCB, 1972-1998

Geographical and organizational change

Transforming giants, offshoring work, and creating clouds, 1982-2016

Conclusion

Notes

Bibliographic notes

Index.