From employee to manager. You're a manager now ; What makes a successful manager? ; Finding your management style ; The introverted manager ; Getting to know your employees
Engaging and retaining your people. Bringing out the best in your team ; Effective performance management ; Developing your talent ; Managing differences
Finding the people you need. Recruiting basics ; Hiring the best and brightest ; Setting up an orientation plan
Your management toolkit. Communication is key ; Making the most of meetings ; Deciding delegating, and deciding to delegate ; Operations management ; The technology advantage
Management challenges. Managing change ; Refereeing and playing the diplomat ; Handling firings and layoffs ; Managing remotely
The well-rounded manager. Employees are people, too ; Managing as if your life depended on it ; Managing the larger world ; Taking your management career to the next level.
