Introduction : thought and language in a virtual environment / Edward Barrett
Online information, hypermedia, and the idea of literacy / Philip Rubens
Online information : what do people want? : what do people need? / Roger A. Grice
Hypertext in context / David S. Herrstrom and David G. Massey
Hypertext and intelligent interfaces for text retrieval / Patricia Ann Carlson
Investigations in multimedia design documentation / Matthew E. Hodges, Ben H. Davis, and Russell M. Sasnett
Supporting collaboration in hypermedia : issues and experiences / Peggy M. Irish and Randall H. Trigg
The missing link : why we're all doing hypertext wrong / Norman Meyrowitz
Reflections on authoring, editing, and managing hypertext / Ben Shneiderman
Authoring tools for complex document sets / Janet H. Walker
Limited freedom : linear reflections on nonlinear texts / Joseph T. Jaynes.
From database to hypertext via electronic publishing : an information odyssey / R. John Brockmann, William Horton, and Kevin Brock
Trends in the emerging profession of technical communication / John Kirsch
Reconstruction of a profession : new roles for writers in the computer industry / Muriel Zimmerman
Online writing from an organizational perspective / Robert Krull
Consulting skills for technical writers / Lawrence B. Levine
How to manage educational computing initiatives : lessons from the first five years of Project Athena at MIT / Jacqueline A. Stewart
Textual intervention, collaboration, and the online environment / Edward Barrett
Techniques of user message design : developing a user message system to support cooperative work / Christine M. Neuwirth.
Hand-crafted hypertext : lessons from the ACM experiment / Liora Alschuler
The evaluation of online help systems : a conceptual model / Thomas M. Duffy, Brad Mehlenbacher, and Jim Palmer
Escher effects in online text / Judith Ramey
Using "word-knowledge" reasoning for question answering / Jill Gaulding and Boris Katz
Learning by doing with simulated intelligent help / John M. Carroll and Amy P. Aaronson.
