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The benchmarking book
The benchmarking book
Author
Spendolini, Michael
Publisher
Amacom
Publication Date
c1992
Language
English
Book
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Table of Contents
From the Book
The benchmarking concept
The benchmarking process
Stage 1: determining what to benchmark
Stage 2: forming a benchmarking team
Stage 3: identifying benchmark partners
Stage 4: collecting and analyzing benchmarking information
Stage 5: taking action
Ethical and legal issues
Keys to benchmarking success.
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Subjects
Subjects
Benchmarking (Management)
Total quality management
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ISBN
9780814450772
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