2. You Can Run, and You Can Hide, but You Can't Escape Conflict!
3. Hardwired Sources of Conflict
4. The Five Conflict Styles
5. How the Different Conflict Styles Interact
6. The Seven Essential Steps to Managing Conflict Constructively
7. Twenty Core Truths to Help Your Conversations
8. How to Prevent Conflicts from Escalating
9. Confront with Confidence
10. How to Handle Conflict Sabotage
11. Achieve Peace of Mind