In defense of troublemakers: the power of dissent in life and business

Introduction: fear consensus love dissent

Majorities versus troublemakers: the art of persuasion

Numbers rule

Even one dissenter makes a difference

Dissent as an art in changing hearts and minds

Consensus versus dissent: consensus closes the mind but dissent opens the mind

Consensus narrows thinking and kills rationality

Dissent diversifies and strengthens thinking

Groupthink versus groups of thinkers: groups often make terrible decisions, but can make better ones when we encourage discussion and dissent

Group decisions: often in error never in doubt

Diversity and devil's advocates

Conclusions

Acknowledgments

Notes

Index.