Renewing administration: preparing colleges and universities for the 21st century

About the authors

Foreword

Preface

Acknowledgments

Administration. Capturing the first keystrokes : a technological transformation at the University of Delaware / David P. Roselle and Ginger Pinholster. Rethinking "Rethinking administration" : a cautionary tale / Michael Finlayson

Emerging administrative strategies. Understanding e-business / Martin C. Clague. Distributed computing support / Polley Ann McClure, John W. Smith, and Teresa W. Lockard. The shifting ground between markets and hierarchy : managing a portfolio of relationships / John C. Henderson and Mani R. Subramani. The colleges of the Fenway / Janet Eisner. Transforming student services / Robert B. Kvavik and Michael N. Handberg. Transforming research administration / James P. McKee, Sharon L. Kiser, and Russ Lea. Transforming human resources in higher education / Thomas R. Connolly. Agora : building the campus of the future, today / Bernard W. Gleason and William J. Fleming

Sustaining change. Partnership for performance : the balanced scorecard put to the test at the University of California / Kristine A. Hafner. Why some enterprise improvement models have more lasting effects than others / Wendell C. Brase. Managing change in higher education : a leader's guide / D. Quinn Mills and Janet M. Pumo. Renewal as an institutional imperative / Richard N. Katz and Diana G. Oblinger.