Introduction: Why Do We Email So Badly?
Chapter 1. When Should We Email?
Chapter 2. The Anatomy of an Email
Chapter 3. How to Write (the Perfect) Email
Chapter 4. The Six Essential Types of Email
Chapter 5. The Emotional Email
Chapter 6. The Email That Can Land You in Jail
A New Last Word: How to Keep Email from Taking Over Your Life
Appendix. How to Read Your Header