Send: why people email so badly and how to do it better

Introduction: Why Do We Email So Badly?

Chapter 1. When Should We Email?

Chapter 2. The Anatomy of an Email

Chapter 3. How to Write (the Perfect) Email

Chapter 4. The Six Essential Types of Email

Chapter 5. The Emotional Email

Chapter 6. The Email That Can Land You in Jail

Chapter 7. S.E.N.D.

The Last Word

A New Last Word: How to Keep Email from Taking Over Your Life

Appendix. How to Read Your Header

Acknowledgments

Notes

Index