Four things your customers want to tell you
If nominated I will not run: if elected I will not serve
Real profit players are not the home run kings
Keeping the relationship alive
"Eveolution" and other surprises ahead
New tools require new skills
Should telemarketing be a four-letter word?
Things Gutenberg never dreamed of
Hi ho! hi ho! it's off to work we go
"Everything that can be invented has been invented"
Welcome to the new digital world
Can CRM save the brick-and-mortar folks?
Managing CRM with faceless customers
Because that's where the money is
But who is really your customer?
Reorganizing using the CRM initiative
Customer involvement: RadioShack's sophisticated CRM programs
Hopelessly devoted to you...ta da!
Recognizing the power of the consumer
Information is knowledge, knowledge is power, and power can be frightening
CRM and profits: making the case.
